Home > How it Works > Making the Switch
You can change from your utility’s supply service to a new retail electricity supplier or from one retail electricity supplier to another. In either case, only the electricity supplier you choose may switch your service. NEW: Important information about new retail supply rules for energy assistance recipients!
Here’s how it works:
The utility, however, is not required to process more than two enrollments and two drops per customer per bill cycle.
You will receive a notice of your enrollment from both your utility and your new retail electricity supplier before the switch occurs. These notices will confirm your selection of your new retail electricity supplier and the date on which your service will switch, and summarize the new supply option you selected with your new retail electricity supplier.
If these two notices do not match, or if you did not sign up for service with the named retail electricity supplier, you should contact the retail electricity supplier immediately to remedy this issue.
If you leave a retail electricity supplier without selecting a new one, you will be returned to utility-provided supply until you choose a new retail electricity supplier. You always have the ability to return to the utility for electricity supply.
You can find out about retail electricity supply offers available to you in a variety of ways. You may:
Once you decide what is most important to you (for example: price, contract duration, fixed term or month-to-month, fixed price or variable price, renewable energy, supplier commitment, etc.) you can choose the retail electricity supplier that has the offer that meets your needs. You can sign up for service by contacting the retail electricity supplier directly by phone or by visiting their website.