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Your electric utility (for example BGE, SMECO, etc.) is responsible for safe and reliable delivery of electricity, no matter who is supplying it. Contact your utility for issues related to the delivery of electricity, including power outages and emergencies. You should also contact the utility for issues related to meter reading or for billing questions not related to the retail electricity supplier charges portion of the bill.
General Inquiries: (800) 685-0123
Outages: (877) 778-2222
Choptank Electric Cooperative
Customer Service: (877) 892-0001
Outages: (800) 410-4790
Delmarva Power & Light
Customer Service: (800) 375-7117
Outages: (800) 898-8042
Potomac Electric Power (Pepco)
Customer Service: (202) 833-7500
Outages: (877) 737-2662
Customer Service: (800) 686-0011
Outages: (888) 544-4877
Southern Maryland Electric Cooperative (SMECO)
Customer Service: (888) 440-3311
Outages: (877) 747-6326
If you have questions about the retail electricity supplier charges on your bill, contact your retail electricity supplier directly.
Your electricity service can be terminated for non-payment of both your utility and retail electricity supplier charges. If you receive a termination notice from your utility, you should contact your utility.
If you are unable to resolve a dispute with your utility or your retail electricity supplier directly, you may contact the PSC’s Consumer Affairs Division (CAD) online or in writing to:
Maryland Public Service Commission
Consumer Affairs Division
William Donald Schaefer Tower
6 St. Paul Street, 15th Floor
Baltimore, MD 21202
You can also contact the Office of People’s Counsel, an independent state agency that represents the interests of Maryland’s residential utility customers before the PSC. You can call OPC at (800) 207-4055.